Refund Policy

At nginxcross, we strive to provide high-quality services and ensure customer satisfaction. Please review our refund policy below to understand your rights and responsibilities regarding refunds.

1. General Refund Policy

All payments for our services (Weekly, Monthly, Annual plans) are non-refundable unless otherwise stated in this policy.

Refunds are issued solely at the discretion of nginxcross and under specific circumstances outlined below.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

Service Failure: If we are unable to deliver the agreed-upon services due to technical issues or other reasons on our end.

Duplicate Payment: If you are accidentally charged twice for the same service.

Cancellation During Trial: If you cancel within the trial period (if applicable).

3. Non-Refundable Services

The following are not eligible for refunds:

Services already rendered or partially used.

Subscription renewals or upgrades.

Any third-party fees or charges (e.g., domain registration, SSL certificates).

4. How to Request a Refund

To request a refund, please contact us at support@nginxcross.com with the following details:

Your full name and contact information.

The reason for the refund request.

Proof of payment (e.g., transaction ID).

We will review your request and respond within  business days

5. Refund Processing

Approved refunds will be processed and credited to the original payment method.

Refunds may take additional time to reflect in your account, depending on your bank or payment provider.

6. Changes to This Policy

nginxcross reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all future transactions.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email:support@nginxcross.com
Phone:+60.164118615